The Ladder of Inference is a mental model for communication – ours and others – and whether we are conscious of it or not, it impacts the way we interact every day. The concept of the Ladder of Inference was originally developed by Chris Argyris and is explored in The Fifth Discipline Fieldbook by Peter Senge. The basic […]
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From Thanks to Thriving: The Business Case For Gratitude
In all our work with leaders and clients in the past 23 years, one thing we’ve never heard is this: “We give way too much recognition and appreciation around here. If you could fix that, this place would be great!” Instead, we often hear: “I don’t get a lot of recognition or appreciation” OR“We aren’t great […]What is Your “Job 1”?
In early 2016 one of my favorite clients asked me to watch A Faster Horse to pull out some key thoughts for a meeting. A Faster Horse is a documentary about the making of the 2015 Ford Mustang. The film shares the entire journey from design to production. I am not a car person so, honestly, I wasn’t really expecting […]
A Leader’s Role in Change
Leadership makes a difference. In fact, the data shows that leadership makes the biggest difference when it comes to change. Prosci, a global research firm and team of change fanatics with the largest body of change management data, has found that: The #1 contributor to successful change is active and visible sponsorship from leaders.* In fact, in each […]
Using Learning to Prevent Depreciation and Demonetization
Leaders often acknowledge the importance of learning to themselves and their organizations. However, how many of them see it as critical to survival and as a drive for monetary growth?
The Forces Impacting the Future of Work
At the heart of the future of work is one thing that cannot be ignored: people. Regardless of technological advances, globalization, or economic shifts, companies will still need people in order to succeed. As leaders, part of the key to positioning your organization to capitalize on talent and embrace the shape of work to come is to […]
Why Leadership Teams Need Healthy Disagreement
Much has been written about team building and the importance of being a cohesive team in creating and maintaining a successful organization. The research team at RHR International has even confirmed the value of teamwork in relation to specific team performance. Often, when people hear “cohesive” and “strong teamwork”, they presume that manifests as consensus in approach or […]